Robotic Process Automation (RPA) is the way of the future. By 2020, nearly half of large enterprises will be using RPA. However, implementing a new technology has its upsides and downsides. While RPA provides a lot of benefits, the fact that it is relatively new to many professionals in the healthcare industry means that they may not know how to use it as effectively as possible. That’s why we’re going to explain how businesses in the healthcare field can get the most from their RPA tools. Check it out here:
Don’t Confuse RPA and AI
RPA and artificial intelligence are sometimes used interchangeably, but the reality is the two terms refer to very different things. RPA mimics human actions and can be programmed to perform repetitive tasks that would normally take humans a long time to complete. This means that RPA software is adept at carrying out tedious, preconfigured tasks. On the other hand, AI is closer to a simulation of human intelligence, or reasoning. The key to getting the most out of RPA tools is to recognize their limitations and pair them with AI or humans as needed to handle more complex or sophisticated challenges.
Move Beyond Money
Are RPA tools very cost-effective? Yes. Will they help an organization save money? Yes. Is that all they can do? NO. The most progressive healthcare organizations use RPA technology for a variety of diverse purposes from increased internal efficiency to improved patient experiences. A few ways that RPA tools can be put to good use include:
- Extracting data from applications and reports
- Connecting to application APIs
- Scraping data from web and screens
- Reading and writing to databases
- Calculating formulas and statistics
- Copy/pasting and moving email attachments
There are a number of areas where RPA tech can help medical professionals improve their work performance, and RPA tools can be configured to tackle many large, repetitive assignments. RPA can be used to provide a variety of solutions from automating payments to ensuring compliance practices.
Train Staff with RPA in Mind
New technologies like RPA generally inspire uncertainty from employees. After all, medical pros may not know how best to utilize RPA tools. Even worse, they may be reticent to use RPA tools. Still, the average physician now spends at least half their time managing data in electronic health records and other systems, which means that RPA technology can provide tremendous benefits to those that know how to use it. Training employees to understand and appreciate RPA tools will empower them to use them to their fullest.
Relegating RPA to a single department or use is akin to buying an iPhone and powering it on just to play Candy Crush. Ideally, a healthcare business should seek to scale its RPA tools to match the size and needs of its organization. Not only will this ease the strain on human employees, reduce mistakes and improve internal efficiency, but, of course, it will reduce costs in the long run.
Find a Partner
At Amitech, we’re experts in optimizing RPA tools for companies in the healthcare field. We have years of experience working with healthcare companies to develop the best ways to analyze, manage, store and use data. When you partner with us, we’ll help you maximize the impact of your RPA technology. Contact us here to get started.